Supertronic provides system and application support for the entire service.
Support is available in Italian or English, 7 days a week, from 8:30 to 22:00. If necessary 24H support can also be activated.
Platform infrastructure updates are applied proactively. Software Houses and Resellers do not have to install anything, the WEMS Agent tool automatically updates the WinEPTS client, which dialogues with the cash register software and PIN Pad firmware.
Our support includes supply of anything required for the infrastructure: hardware, accessories, peripherals, and consumables.
Every contract is flexible with a Service Level Agreement negotiated according to the customer’s needs.